Refund Policy
We accept most returns within 14 days of the delivery date, as confirmed by the designated shipping carrier. To initiate a return, please email frose@brownessence.shop with your order details and a clear explanation of the reason for the return. Return requests must be submitted within the 14-day window. All items must be unused, unopened, and in their original condition and packaging to be eligible for consideration. Items that do not meet these criteria may not qualify for return.
Any reports of damage, defects, missing items or parts, or incorrect items received must be submitted within 7 days of the delivery date. Please email frose@brownessence.shop with your order number, a description of the issue, and clear photos (if applicable) so we can review and resolve the matter promptly. Requests submitted outside of these timeframes may not be eligible for review.
Any shipping damages must be reported within 7 days of delivery, as confirmed by the designated shipping carrier. To file a damage claim, please email frose@brownessence.shop with your order number and clear photos of the damaged item(s) and all original packaging. This documentation is required to properly review and process your claim.
Reports submitted after the 7-day period may not be eligible for review. Any manufacturer defects must be reported within 7 days of delivery, as confirmed by the designated shipping carrier. To submit a report, please email frose@brownessence.shop with your order number and clear photos of the damaged or defective item(s). This information is required to properly review and process your claim. Reports submitted after the 7-day period may not be eligible for review.
Purchases made in error or due to buyer’s remorse are not eligible for cancellation, return, refund, or store credit.
Please review your order carefully before completing your purchase. All sales are considered final unless they qualify under our stated return or service policies.
Items on sale and subscriptions are not eligible for returns, refunds or cancellations.
Customers will be responsible for the cost of returning the products(s).
Still curious? We're here to help, just send us an email at frose@brownessence.shop